Privacy and the electronic patient file (EPD)

I take your privacy seriously and therefore work in accordance with the General Data Protection Regulation (GDPR). According to the GDPR, I may only process personal data if there is a legally valid reason for doing so and a clearly defined purpose. I may only use this information for that purpose. At Practice Rozendaal-Doest, necessary measures have been taken to handle your personal data with care. Your data is stored in an electronic patient file (EPD). This is an electronic system in which healthcare professionals such as doctors and psychologists safely store and process medical data of patients.

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Routine Outcome Monitoring (ROM)

To measure the results of the treatment, so-called Routine Outcome Monitoring (ROM) can be used. At a number of times during your treatment, I will ask you to complete a questionnaire about your complaints. The outcome of this questionnaire is used to evaluate the progress of the treatment.

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Treatment agreement and privacy statement

Prior to the treatment process, the conditions for treatment at Practice Rozendaal-Doest are discussed with you. If you do not want your health insurer to receive diagnosis information, you can file an objection. Together we will complete a form (privacy statement), which we both sign. This form states that the diagnosis made will be omitted from the invoice.

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Complaints procedure

Are you satisfied with your treatment? Share this with me and those around you! But even if you are not (completely) satisfied, I would like to hear from you. Together we will try to resolve your complaint. If we are unable to resolve this together, you can discuss your complaint the Centraal Bureau Klachtenmanagement in de Zorg (CBKZ) via klachten@cbkz.nl or by registered mail: CBKZ, Antwoordnummer 570, 4200 WB Gorinchem. Complaints can also be submitted digitally using the complaints form. For more information about complaints, see: https://nip.nl/clienteninformatie/klachten​