GENERAL TERMS & CONDITIONS

Praktijk Rozendaal-Doest 2025

1. Definitions

1.1. Terms and Conditions: these general terms and conditions of Praktijk Rozendaal-Doest.
1.2. Praktijk Rozendaal-Doest: the sole proprietorship Praktijk Rozendaal-Doest, reachable via oc.rozendaal@gmail.com or +31 (0)6-21374936, registered with the Dutch Chamber of Commerce under number 76699285.
1.3. Coaching: group coaching or personal coaching programmes, training sessions or workshops in the form of conversation(s) held in an office, online and/or on location.
1.4. City Tour: a tourist walking tour through Amsterdam and/or another location.
1.5. Content: all information placed by Praktijk Rozendaal-Doest on the website, including but not limited to exercises, information, videos, photos, texts, reports, overviews and the website layout.
1.6. IP Rights: all intellectual property rights and related rights, such as copyrights, trademark rights, trade name rights, database rights, neighbouring rights, as well as know-how.
1.7. Client: the party (individual or organisation) entering into one or more agreement(s) with Praktijk Rozendaal-Doest.
1.8. Offer: any (custom or non-custom) written proposal by Praktijk Rozendaal-Doest to enter into an Agreement, whether requested by a Client or not.
1.9. Agreement: any written agreement (including distance contracts as defined in Article 6:230g sub e of the Dutch Civil Code) between Praktijk Rozendaal-Doest and a Client.
1.10. Parties: Praktijk Rozendaal-Doest and the Client jointly.
1.11. In Writing: by letter or by e-mail.
1.12. Website: the website of Praktijk Rozendaal-Doest.

2. Applicability

2.1. These Terms and Conditions apply to every Offer and Agreement. Any general terms and conditions of the Client are expressly rejected.
2.2. Deviations from these Terms and Conditions are only legally valid if agreed upon in Writing.
2.3. Amended Terms and Conditions shall be deemed to also apply to any Offer and (executed) Agreement if the Client does not object to their applicability in Writing within 30 calendar days after they have been sent. If the Client expressly does not agree with the amended Terms and Conditions within this period, the Client may terminate the Agreement with Praktijk Rozendaal-Doest without further legal consequences.

3. Formation of the Agreement

3.1. Offers are non-binding and valid for 30 calendar days after being sent by Praktijk Rozendaal-Doest.
3.2. An Agreement is only concluded with the Written consent of the Client.
3.3. An Agreement is concluded solely between Praktijk Rozendaal-Doest and the Client.
3.4. Prior to entering into an Agreement, there will always be a telephone or online (video call) intake to align learning objectives, specific wishes, and special circumstances regarding mobility and/or health of the Client.

4. Performance of the Agreement

4.1. Agreements entered into with Praktijk Rozendaal-Doest create only a best-efforts obligation, never a result obligation. Praktijk Rozendaal-Doest shall perform its work with the care of a good contractor as referred to in Article 7:401 of the Dutch Civil Code.
4.2. Any deadlines mentioned by the Client or agreed between the Parties are target dates only and are not legally binding.
4.3. Praktijk Rozendaal-Doest is entitled to have (parts of) the Agreement performed by third parties or auxiliaries. When doing so, Praktijk Rozendaal-Doest shall select such third parties with due care.

5. Confidentiality

5.1. Praktijk Rozendaal-Doest, its employees, and/or third parties engaged by it shall treat information provided by the Client as confidential, unless such information must be shared with a governmental body on legal grounds.

6. Prices

6.1. All prices quoted by Praktijk Rozendaal-Doest are exclusive of VAT, travel and accommodation expenses, parking fees and/or other taxes, charges or levies applicable to the services, including unforeseen external costs, unless explicitly stated otherwise in the order confirmation. The most up-to-date prices are listed on www.psycholoogrozendaal.nl.
6.2. Praktijk Rozendaal-Doest may pass on cost-increasing factors (including but not limited to purchase prices and taxes) that arise after the conclusion of the Agreement to the Client. If such cost increases occur within three months of entering into the Agreement, the Client has the right to terminate the Agreement.
6.3. If the Client is a consumer and the cost-increasing factors referred to in paragraph 2 result in a price change within three months after entering into the Agreement, the Client has the right to terminate the Agreement with immediate effect.

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7. Invoicing and Payment

7.1. Praktijk Rozendaal-Doest will invoice immediately after the conclusion of the Agreement, unless otherwise agreed.
7.2. The Client shall pay the first instalment and any subsequent (instalment) amounts owed to Praktijk Rozendaal-Doest without set-off, suspension and/or discount, no later than 14 calendar days after the invoice date.
7.3. If the Client fails to pay the full amount within the stipulated period, Praktijk Rozendaal-Doest reserves the right to terminate the Agreement with immediate effect.

8. Rescheduling or Cancellations of Coaching or City Tours

8.1. Praktijk Rozendaal-Doest is entitled, at any time and without stating reasons, to reschedule a Coaching or City Tour to another location, date and/or time, in which case the Client has the right to cancel the rescheduled Coaching or City Tour without charge. In such case, the Client is entitled to a full refund of the amount paid to Praktijk Rozendaal-Doest for the cancelled Coaching or City Tour(s).
8.2. Praktijk Rozendaal-Doest is entitled, at any time and without stating reasons, to cancel a Coaching or City Tour, in which case the Client is entitled to a refund of the amount paid to Praktijk Rozendaal-Doest for the cancelled Coaching or City Tour(s).

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9. Cancellations by the Client

Right of withdrawal for distance contracts
9.1. The Client has the right to withdraw from the distance Agreement within 14 calendar days after its conclusion without stating reasons, unless the Coaching or City Tour has already taken place.

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Cancelling coaching sessions and city tours
9.2. Coaching sessions and City Tours can only be cancelled in Writing and before the start of the respective Coaching or City Tour. In the event of such cancellation (without prejudice to the cooling-off period referred to in paragraph 1), Praktijk Rozendaal-Doest is entitled to charge the Client the following:
a. Cancellation within 7 days before the start of the relevant Coaching: €50 administration/cancellation fee;
b. Cancellation between 48 hours and 6 days before the start: 25% of the price stated in the Agreement;
c. Cancellation within 48 hours before the start: 100% of the price.

9.3. If a participant fails to attend a Coaching without cancellation, this will be considered a cancellation within 48 hours as referred to above, and 100% of the price will be charged.

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Cancelling group coaching sessions
9.4. Group coaching sessions are scheduled in advance and take place on fixed days. If the Client cannot attend a group coaching session, efforts will be made to allow attendance at another group session, but this cannot be guaranteed. This is in any case not a reason to cancel the Agreement.
9.5. Failure to attend one or more group coaching sessions is not a reason to cancel or terminate the Agreement and does not entitle the Client to any price reduction or discount on the agreed price for the Coaching.

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10. Early Termination by the Client

10.1. If the Client terminates the Agreement after the start of the Coaching, there will be no entitlement to any refund of amounts paid or still owed to Praktijk Rozendaal-Doest.
10.2. If the Client terminates the Agreement after the start of the Coaching, any outstanding claims of Praktijk Rozendaal-Doest against the Client shall become immediately due and payable.

11. Liability

11.1. If liability of Praktijk Rozendaal-Doest is established, Praktijk Rozendaal-Doest shall only be obliged to compensate possible direct damage, subject to the limitations set out in this article.
11.2. Praktijk Rozendaal-Doest is not liable for indirect damage (including but not limited to consequential damage, fines, lost turnover, lost profit, missed savings, reduced goodwill, reputational damage and immaterial damage). Where city tours or comparable tourist activities are part of the Agreement, Praktijk Rozendaal-Doest is also not liable for property damage or in the event a participant fails to follow (safety) instructions.
11.3. Praktijk Rozendaal-Doest is not liable for direct damage caused in part by the fact that Praktijk Rozendaal-Doest, in the event giving rise to the liability, relied on incomplete or defective information provided by or on behalf of the Client.
11.4. The liability of Praktijk Rozendaal-Doest for direct damage is at all times limited to the amount actually paid out to Praktijk Rozendaal-Doest by its insurer or, if there is no coverage, to the amount of the price paid by the Client for the Agreement.
11.5. The limitations of liability set out in paragraphs 1 to 4 do not apply if the Client’s damage is the result of intent or wilful recklessness by Praktijk Rozendaal-Doest or its managerial subordinates.

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12. Intellectual Property Rights

12.1. Insofar as copyrights, trademarks, design rights, trade name rights, or other intellectual property rights rest on products and services provided by Praktijk Rozendaal-Doest in the performance of the Agreement, Praktijk Rozendaal-Doest shall remain the holder (by virtue of third-party licences) or owner of these rights. The Client is granted only a non-exclusive and non-transferable right of use insofar as is necessary for the execution of the Agreement.
12.2. The Client may use the tangible carriers of these rights solely for the purpose for which they were provided, may not reproduce them, and may not modify or remove copyright, trademark, design, trade name, or other indications.
12.3. The Client undertakes to use the delivered or made available ideas, methods, texts, images, course materials, advice, etc. solely for their own use and not to make these available to third parties, whether for consideration or free of charge, nor to act or refrain from acting in any way that would allow third parties to have access to them.
12.4. All rights of an industrial or intellectual nature, such as copyrights, in respect of ideas, methods, texts, images, course materials, advice, etc., originating from or used by Praktijk Rozendaal-Doest, shall remain the inalienable property of Praktijk Rozendaal-Doest, both during and after execution of the assignment, regardless of the contribution to the creation of such materials by the Client or third parties engaged. The exercise of these rights – including publication or transfer of data – is expressly and exclusively reserved to Praktijk Rozendaal-Doest during and after execution of the assignment.
12.5. The Client is not permitted to modify, reproduce, or replicate the execution, ideas, methods, texts, course materials, advice, etc. of Praktijk Rozendaal-Doest, not even partially, without the express written permission of Praktijk Rozendaal-Doest. Praktijk Rozendaal-Doest may attach conditions to such permission, including the payment of a monetary fee.
12.6. Unless expressly agreed otherwise in writing, Praktijk Rozendaal-Doest has the right to reuse the knowledge acquired and the (course) materials produced during an Assignment for other clients without being obliged to pay the Client any compensation.
12.7. For promotional purposes, Praktijk Rozendaal-Doest has the right to create a description of projects carried out by it and to reproduce and publish this description.

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13. Personal Data

13.1. Praktijk Rozendaal-Doest processes the personal data provided by the Client in accordance with its privacy policy.
13.2. The Client guarantees that the data subjects whose personal data are provided have been informed about the processing of their data by Praktijk Rozendaal-Doest.

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14. Employees of Praktijk Rozendaal-Doest

14.1. If the Client wishes to employ, during or within 12 months after termination of an Agreement, employee(s) engaged or previously engaged by Praktijk Rozendaal-Doest in connection with the Agreement, the Client shall owe Praktijk Rozendaal-Doest compensation amounting to 30% of the gross annual salary of the relevant employee(s).

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15. Applicable Law and Disputes

15.1. The Agreement is governed exclusively by Dutch law.
15.2. In all cases, the court in Amsterdam shall have jurisdiction to settle disputes between Praktijk Rozendaal-Doest and the Client.

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